How do I upload my artwork?

You can upload your design directly during checkout or email it to our customization team after placing your order. Our team will review your file to ensure it’s print-ready before production begins.

What types of files are accepted?

We accept high-resolution files in AI, PSD, PNG, JPEG, or PDF formats. For best print quality on your custom tote bags wholesale, please make sure your logo or artwork is at least 300 DPI.

How long does production take?

Production time typically ranges from 7 to 10 business days after design approval, depending on order size and printing method. Large customized tote bags bulk orders may take slightly longer, but we always ensure timely delivery.

Is there a minimum order quantity?

Minimums vary depending on the printing option. Screen printing requires a minimum of 24 bags, embroidery requires a minimum of 12 bags, and digital printing (DTG) has no minimum requirement. For bulk custom tote bags, we offer special discounts on higher quantities.

Can I see a proof before production starts?

Absolutely! You'll receive a digital proof for approval before we begin production. This ensures your design, color, and placement look exactly how you envision on your high quality custom tote bags bulk order.

Shipping policy

Shipping Policy

1. Order Processing

Orders are processed within 3 business days (excluding weekends and holidays).
You will receive an email confirmation with tracking details once your order has shipped.
Processing times may be delayed during high-demand periods.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping: Estimated delivery within 1-7 business days.
Express Shipping: Estimated delivery within 2-3 business days.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping is available for orders over $299 (if applicable).

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
You can track your order on our website or through the carrier's tracking system.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery timeframe, please contact us at sales@totebagmart.com.
If your package is lost in transit, we will work with the carrier to resolve the issue. However, we are not responsible for lost or stolen packages after delivery confirmation.

7. Incorrect Shipping Information

Ensure that your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Damaged Packages

If your package arrives damaged, contact us within 3 days with photos of the damage for a replacement or refund.

9. Contact Us

For any shipping-related inquiries, email us at sales@totebagmart.com.